FREE SHIPPING ON ORDERS of $20 or more!
All orders that ship within the Continental U.S. and are over $20, qualify for FREE shipping. We reserve the right to choose the shipping method based on cost. These special rates do not apply to custom products, or orders that must be shipped by freight due to quantity/size of items. Excludes Alaska, Hawaii, APO and FPO addresses, U.S. territories, and Canada. Wholesale orders and Purchase orders do not qualify for free shipping.
Interruption of Service
Online stores, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.
Economy shipping takes 3-10 business days and is not guaranteed.
Shipping and Transit Info
Most orders that ship ground usually ship the same business day if placed before 3:00PM EST and the items are in stock. Orders that ship economy will ship within two business days if placed before 3:00PM EST and the items are in stock.
Expedited Shipping Information: Deadline for orders requiring Next Day, 2 Day, or 3 Day delivery is 3:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 3:00 PM will ship by the end of the next business day for items in stock. Next Day, 2 Day, or 3 Day orders placed on a Friday after 3:00 PM EST will ship the following Monday.
Shipping costs are calculated at time of checkout by our shopping cart, based on the weight of your order and the method of shipment.
We ship to all US States, US Territories, Canada.
Please note our items are shipped directly to our customers from our manufactures across the United States; because of this please allow 5-7 business days for delivery. Shipments are made by UPS, FedEx or mail from our warehouse in Pittsburgh, PA. The below diagram show the typical transit time by UPS. Days are business days from when we ship your order, and do not include weekend or holidays like Thanksgiving. Please add 1 - 2 working days from when you place your orders for us to process, package and ship it.
We strive to ship within two business days. Sometimes a delay will occur if we are out of stock. Some items do list alternate shipping times on their specific web pages. Expedited orders only will be notified of any delays.
UPS does not deliver on the weekends unless you order special Saturday delivery at extra cost. Please contact us to arrange this.
You can email us at firstname.lastname@example.org or call 724-925-5600, Monday-Friday 8AM-7PM EST; Saturday 10AM-5PM EST; Closed Sunday.
Which Shipping Option is best?
UPS Ground - best if you are not in a rush and the shipment weighs more than 1 or 2 lbs. UPS has very good tracking. UPS ground reaches the entire continental US plus HI and AK. Do not use for APO or PO boxes.
Economy – This method offers the best value but it does not provide a guaranteed delivery date. Orders are generally processed for shipment within 2 business days and transit time is 3-10 business days. Economy shipping will work for USPS PO Boxes, APO and FPO addresses, and standard shipping to Canada. This will include shipping methods of UPS & FedEx Ground & USPS.
3 Day - Takes 3 days for delivery and costs more than Economy. This option is good if you are on the west coast and need your order within 3 days. 3 Day shipping is available to US only and cannot be used for APO or FPO addresses. Express to Canada will only work with the 3 Day option.
2 Day - Takes 2 days for delivery and costs much more than Economy. Orders shipped via this method arrive by the end of the second business day after shipping. 2 Day shipping is available to US only and cannot be used for APO or FPO addresses.
Next Day – Next Day shipping offers guaranteed overnight delivery for day-definite shipments. Next Day shipping is available to US only and cannot be used for APO or FPO addresses.
Alaska, Hawaii and APO Addresses
Shipments to Hawaii and Alaska can now be shipped by UPS Ground, FedEx Ground or US mail. UPS and FedEx ground services are normally cheaper unless the item is very light. For APO and FPO addresses please select the US Mail shipping option, as this is the only option available. In some cases our shipping calculator may underestimate the actual shipping costs if the package is oversized. In this case we will notify you of any additional charges before shipping. You may cancel your order at this point without penalty.
USPS and Oversized Packages
Due to the new USPS rate changes, we reserve the right to ship any oversized package using UPS or FedEx to prevent additional shipping charges to our customers. Any package over one cubic foot (12x12x12 ft.) is considered oversized.
Shipping to Canada
Online Stores, Inc is registered as a non-resident Canadian Taxpayer. We collect both Provincial Sales Tax (PST) and Goods & Service Tax (GST) upon submission of an order. The goods will arrive tax paid, which means you will not incur any additional charges or fees upon delivery of your merchandise.
Shipping & Transit times
Economy – The best and most inexpensive method for shipping to Canada. Economy can shipping to Canada can take approximately 2 weeks.
3 Day – This method is an expedited shipping method available for shipping to Canada.
December Shipping Schedule
Customers placing orders between 12/1 and 12/8 (by 3:00 PM EST) should choose Economy to ensure delivery by 12/24.
Customers placing orders between 12/8 and 12/15 (by 3:00 PM EST) should choose Ground to ensure delivery by 12/24.
Customers placing orders between 12/15 and 12/18 (by 3:00 PM EST) should choose 3-Day to ensure delivery by 12/24.
Customers placing orders on 12/22 (by 3:00 PM EST) should choose 2-Day to ensure delivery by 12/24.
Customers placing orders on 12/23 (by 3:00 PM EST) should choose Next Day to ensure delivery by 12/24.
In observance of Christmas, Online Stores will be closed December 24th, 25th, 26th, and 27th. We will reopen on Monday, December 29th. All orders placed after 3:00pm EST on Tuesday, December 23rd will not be processed until Monday, December 29th.
Holiday shipping times apply to U.S. Domestic Shipments Only. Excludes Puerto Rico, Alaska & Hawaii.