Return Policy

Returning Merchandise

To initiate a return of merchandise please call 800-998-6977 or email support@toysplash.com to receive an authorization. Once a return has been approved and the product is received back to the Toysplash warehouse under the terms listed below, you will receive a refund within 5 business days.

We will accept merchandise for return that was purchased from ToySplash.com within 30 days of shipment date. Inflating items, putting toys in the water, opening parts or discarding the packing material are considered used merchandise. Used merchandise cannot be returned. There will be a 25% restocking fee applied to all returned, refunded orders. We do not refund any shipping charges. Please mail returns to:

ToySplash Returns 1005 N. 50th St #170 Phoenix AZ 85008 (800)-998-6977

Defective Returns

Toysplash fully stands behind all our products. We will take care of any problems with merchandise that does not work as intended and work tirelessly until you are 100% satisfied. If the item you wish to return won't stay inflated or is inoperable, but has no apparent damage, it is considered defective. Handling this type of return will differ. Call or email ToySplash at support@toysplash.com before trying to return defective merchandise. Manufacturer defects found after 30 days of your order date are directed to the manufacturer’s warranty. The manufacturer will typically handle any problems for you directly.

Damaged Returns

Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to a ToySplash reresentative, you will jeopardize your chances of making a claim, and you may not receive credit for the return.

Should you need assistance with a return, please call us at 1-800-998-6977 or e-mail us at support@toysplash.com for instructions.

Cancelling Orders

ToySplash will cancel your order and refund all your money as long as your item has not been shipped. Once your order has obtained a UPS or FedEx tracking number it becomes too late for a full refund. You can return the item after it has been shipped, however you are responsible for shipping it back and you would incur the 25% restocking fee. We do not refund any shipping charges.